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Return & Refund Policy
We want you to be completely satisfied with your order from ADHD Meds Guide. If something isn’t right, you can return eligible products within 30 days of delivery for a full refund to your original payment method. This policy applies to orders shipped to addresses in the United States.
Last updated: October 4, 2026
Return Window: 30 Days
You have 30 calendar days from the date your order is delivered to request a return. Requests received after 30 days are not eligible for a refund, except where your item arrived damaged, defective or incorrect (see below).
Which Items Can Be Returned
Eligible for return
- Non-prescription products, including our focus and sleep supplements, that are unopened, unused and in their original sealed packaging.
- Items that arrived damaged, defective or different from what you ordered.
Proof of purchase (your order number or receipt) is required for every return.
Not eligible for return
- Opened or used supplements, or products with a broken safety seal, for health and safety reasons.
- Prescription medications. Prescription medications are not sold or shipped through our online store, and dispensed prescription medications cannot be returned under federal and state pharmacy rules. Questions about a prescription should go to the dispensing pharmacy or your provider.
- Telehealth consultation fees once your visit has taken place.
- Gift cards and items clearly marked as final sale.
How to Start a Return
- Email info@adhdmedsguide.com or text (323) 362-2403 within 30 days of delivery. Include your order number, the item(s) you want to return and the reason.
- We’ll reply within 1–2 business days with a return authorization and the address to ship your return to.
- Pack the item securely in its original packaging and ship it within 14 days of receiving your return authorization. We recommend a trackable shipping service.
Returns sent without an authorization or to an address other than the one we provide may not be processed.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to our error (a damaged, defective or incorrect item). We do not charge a restocking fee. Original shipping charges are non-refundable except when the return is due to our error.
Refunds
Once your return arrives, we’ll inspect it within 3 business days and email you to confirm whether your refund is approved.
- Approved refunds are issued to your original payment method.
- Depending on your bank or card issuer, the refund usually appears within 5–10 business days after we process it.
- Items that are returned opened, used or incomplete may not qualify for a refund and may be sent back to you.
First check your bank account again, then contact your card issuer, since posting times vary. If you still don’t see it after 10 business days, email info@adhdmedsguide.com and we’ll help.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a prepaid return label (if a return is needed) and, at your choice, ship a replacement at no cost or issue a full refund including original shipping.
Exchanges
We don’t offer direct exchanges. To get a different product, return the eligible item for a refund and place a new order. Damaged, defective or incorrect items are replaced free of charge as described above.
Order and Appointment Cancellations
- Product orders can be canceled for a full refund any time before they ship. Once an order has shipped, the standard return process applies.
- Telehealth consultations can be canceled or rescheduled at no charge at least 24 hours before the scheduled time. Consultation fees are non-refundable once the visit has taken place.
Contact Us
Questions about a return or refund? Email info@adhdmedsguide.com or text (323) 362-2403. See also our Shipping Policy and Terms & Conditions.
Text (323) 362-2403 or email info@adhdmedsguide.com.
Return & Refund FAQs
You can request a return within 30 days of the date your order was delivered.
No. For health and safety reasons, only unopened, unused supplements in their original sealed packaging can be returned. Damaged, defective or incorrect items are always covered.
You pay return shipping unless the return is due to our error. If an item arrives damaged, defective or incorrect, we cover the cost.
We inspect returns within 3 business days of receipt. Approved refunds go back to your original payment method and usually appear within 5–10 business days.
No. We do not charge restocking fees.